Terms and Conditions – Jisr Platform
1. Introduction
Welcome to Jisr, the digital platform designed to ease the journey of cancer patients and their families by connecting them with medical, psychological, and nutritional services, and providing essential emotional and social support. By using Jisr, you acknowledge that you have read, understood, and agreed to comply with these terms and policies.
2. Definitions
• Platform / Jisr: Refers to the Jisr mobile application, website, and associated services.
• User: Any individual who uses the Jisr platform, whether as a patient, healthcare provider, family member, or caregiver.
• Service: Refers to any feature provided by the platform, such as consultations, interactive communities, appointment scheduling, or social and psychological support.
3. Terms of Use
• Users must be 18 years of age or older, or using the platform under the supervision of a legal guardian if underage.
• The platform may not be used for any unlawful purpose or in violation of applicable healthcare regulations.
• Users are responsible for providing accurate and truthful information when registering or using the services.
• The platform reserves the right to suspend any account that violates the terms or causes harm to other users.
4. User Rights and Responsibilities
• Users have the right to privacy and the protection of their data.
• Users must not misuse the platform or share content that promotes hate, misinformation, or harm to the community.
• Users are responsible for using the platform in line with the humanitarian and medical purposes for which it was created.
5. Privacy Policy
• Jisr is committed to protecting your personal and medical information.
• Information such as name, age, gender, and medical history is collected with your consent.
• This data is used to improve service quality and will not be shared with third parties without your approval, unless required by law.
• Data is securely stored and encrypted.
6. Confidentiality
• All conversations, medical records, and consultations are treated with strict confidentiality.
• The Jisr team and all affiliated healthcare providers are bound by professional confidentiality standards under applicable health regulations.
• No third party may access your data without your explicit consent.
7. Limitation of Liability
• Jisr offers supportive services but does not replace the role of a treating physician.
• The platform is not liable for any medical or treatment decisions made outside the supervision of certified healthcare institutions.
• Jisr is not responsible for the quality of services provided by third-party providers such as hospitals or independent specialists.
8. Modifications
• Jisr reserves the right to update these terms and policies at any time.
• Users will be notified of any significant changes.
• Continued use of the platform constitutes acceptance of the updated terms.
9. Governing Law and Jurisdiction
• These terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.
• In the event of any dispute, Saudi courts shall have exclusive jurisdiction.
10. Contact Us
If you have any questions or concerns regarding these policies, please contact us at: